Returns, Refunds & Cancellation Policy

Effective date: September 10, 2026

This policy applies to eligible purchases made through www.7oh.mx from 7OH.MX (“we,” “us,” or “our”).

Nothing in this policy limits any rights or remedies available to customers under applicable Mexican consumer-protection law.

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1. Order Cancellations

To request cancellation of an order, email info@7oh.mx as soon as possible. Include your name and order or invoice number.

If the order has not been processed or shipped, we will make reasonable efforts to cancel it and issue an applicable refund. Once an order has shipped, it generally cannot be cancelled, but it may qualify for a return after delivery.

Where required by applicable law, customers may revoke their consent to an eligible transaction within five business days following delivery of the product or execution of the applicable agreement, whichever occurs later. Return shipping and insurance costs associated with such a revocation may be the customer’s responsibility, except where the law provides otherwise.

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2. Returns

Because our products are consumable goods, products must generally meet all the following conditions to qualify for a return:

• They are unopened and unused.

• Their safety seals and original packaging remain intact.

• They are in the same condition in which they were received.

• They are accompanied by an order confirmation, invoice, or other proof of purchase.

Contact info@7oh.mx before returning a product. Products sent without prior return authorization may not be accepted.

If approved, we will provide return instructions and the appropriate return address.

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3. Nonreturnable Products

Except where required by applicable law, we cannot accept returns of:

• Opened, used, partially consumed, or altered products;

• Products with broken or removed safety seals;

• Products damaged after delivery through misuse or improper storage;

• Products without proof of purchase;

• Clearance, promotional, or final-sale products identified as such before purchase; or

• Products submitted outside the applicable return period.

These restrictions do not apply when a product is defective, damaged upon delivery, incorrectly supplied, expired, unsafe, or subject to another mandatory legal remedy.

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4. Damaged, Defective, Expired, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, expired, or different from what you ordered, contact info@7oh.mx within five calendar days after delivery.

Your request should include:

• Your name;

• Your order or invoice number;

• A description of the problem;

• Clear photographs of the product, packaging, shipping label, and damage; and

• Any other information reasonably needed to evaluate the claim.

If the claim is approved, we will provide an appropriate remedy, which may include a replacement, exchange, or refund.

7OH.MX will cover reasonable return-shipping costs when the return results from our error or an eligible product defect.

Please do not use or dispose of a disputed product until we provide instructions, unless retaining it would be unsafe.

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5. Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued through the original payment method whenever possible. Another method will be used only with the customer’s authorization or when required by the payment provider.

Original shipping charges are generally nonrefundable unless:

• The product was damaged, defective, expired, or incorrect;

• The order was not delivered as agreed; or

• Refund of the charges is required by applicable law.

Banks and payment providers may require additional processing time before a refund appears in the customer’s account.

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6. Exchanges

Eligible unopened products may be exchanged, subject to approval and product availability.

If the requested replacement is unavailable, we may offer another product of equal value or issue an applicable refund. Any price difference must be settled before the replacement is shipped.

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7. Shipping Problems

7OH.MX is not responsible for delays caused by carriers, incorrect delivery information supplied by the customer, failed delivery attempts, or circumstances beyond our reasonable control.

If a package appears lost or arrives damaged, contact info@7oh.mx promptly so we can investigate the shipment and, where appropriate, open a claim with the carrier.

Customers are responsible for providing accurate and complete delivery information.

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8. Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, any applicable refund may be reduced by the actual shipping and return costs, to the extent permitted by law.

Products that cannot safely be resold after being returned may not qualify for a refund unless the return results from an error by 7OH.MX or a right protected by law.

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9. Chargebacks

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

This provision does not limit your right to dispute an unauthorized or incorrect charge with your bank or payment provider.

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10. Contact Us

For cancellation, return, exchange, or refund requests, contact:

7OH.MX Customer Support
Email: info@7oh.mx
Website: www.7oh.mx

Include your name, order or invoice number, reason for the request, and supporting photographs when applicable.

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11. Policy Updates

We may update this policy to reflect changes in our practices or applicable requirements. The version displayed on the website at the time of purchase will apply, except where a change is required by law.